Get a complimentary, Limited Edition "Albert
is Okay" t-shirt after completing the 10 minute
test drive!
What is Albert?
Albert is Artificial Intelligence (AI) for your help desk. Albert is a Virtual Agent that automatically answers questions about the most popular devices, applications and Operating Systems.
Albert is Artificial Intelligence (AI) for your help desk. Albert is a Virtual Agent that automatically answers questions about the most popular devices, applications and Operating Systems.
Why?
Gartner says: "Traditionally, the goal for many IT organizations has been to enable and empower users to solve their own IT issues and gain efficiencies through a reduced incident and request workload. A modern IT service desk must identify and leverage opportunities to develop, promote and foster a self-service culture. There is a difference, and tactical implementations must extend beyond traditional, basic approaches to IT self-service, such as answers to FAQs on Web portals, end-user service notification, and the ability for end users to ticket and track their issues. These traditional approaches have failed to drive users to self-support. As business users' demands increase, modern approaches must be deployed to drive higher levels of user engagement of IT self-service and leverage automation capabilities." (Source: "IT Service Desks Must Modernize User Experiences or Get Out of the Way" Greene, Jarod, April 2012)
Gartner says: "Traditionally, the goal for many IT organizations has been to enable and empower users to solve their own IT issues and gain efficiencies through a reduced incident and request workload. A modern IT service desk must identify and leverage opportunities to develop, promote and foster a self-service culture. There is a difference, and tactical implementations must extend beyond traditional, basic approaches to IT self-service, such as answers to FAQs on Web portals, end-user service notification, and the ability for end users to ticket and track their issues. These traditional approaches have failed to drive users to self-support. As business users' demands increase, modern approaches must be deployed to drive higher levels of user engagement of IT self-service and leverage automation capabilities." (Source: "IT Service Desks Must Modernize User Experiences or Get Out of the Way" Greene, Jarod, April 2012)
Don’t get left in the dust. Modernize your IT Help Desk, and test drive Albert today!
albertai.com/go
"Let me worry about the latest devices, applications and Operating Systems so you don't have to.”
XLRI, on March 18 introduced its final placement for its current IT consulting companies in chicago outgoing batch of 2011-13. As several as 77 recruiters participated in the placement process with 260 offers being made to a batch of 240 chicago computer
ReplyDeletehelp students. The median salary of the batch stood at 16.2 lakh per annum. XLRI is ranked 4th on MBAUniverse.com B school Ranking 2013.