Tuesday, November 19, 2013

noHold Customers Ranked Higher in Customer Satisfaction!

Clients leveraging Virtual Agent technologies for customer self-service (such as Webroot and AVG) lead the security software industry in customer satisfaction, with Net Promoter Scores (NPS) of 59% and 33%. The graph shown below is courtesy of Webroot, a leader in the security software industry and was featured on the homepage of their website; http://www.webroot.com/us/en/  

Congratulations to Webroot and AVG for outperforming the competition in customer satisfaction. Kudos!


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