The
true customer journey encompasses attract, convert, fulfill and support.
Each of these milestones are chances for your brand to be present and
make a difference. Mobile devices are becoming the new customer journey
'buddies'. When a prospective client walks into a store (or an online store),
he or she is already checking reviews, asking friends on Facebook for advice,
and doing his or her due diligence in order to make an informed purchase. When
it's time to setup, get training, or support, your audience picks up the device
and expects self service or another preferred channel. And during the entire
process, social media is the sounding board to share a great find or write a
customer satisfaction report that blasts the news feeds of close
connections.
Take
a few minutes to see how Virtual Agent technology in the hands of your consumer
can be a brand differentiator. Learn how a simple QR code on product
packaging can trigger a Virtual sales rep that follows your customer throughout
the journey from attract, convert, fulfill to support. See how smarter self
service yields increased conversion, increased customer loyalty, and takes your
brand viral.
Click Here to view
the SlideShare Presentation: How to Increase Sales by Providing a Great
Customer Experience that is Easy to Socialize.
No comments:
Post a Comment