Up to 40% of IT Service Desk Contacts Can Be Resolved Via Self-Service

Download the 2 page document: Up to forty percent of IT service desk contacts can be resolved via self service. 


      When the words 'automation', 'self-service' and 'help desk' come together, it strikes mixed feelings from the masses. Even though self-service is everywhere for the consumer, implementing and promoting employee self-service comes with challenges.  Download the two-page document, which includes Gartner’s position on help desk self-service. Read the opinions of IT Professionals and their take on the how, why, and what of employee self-service automation. 


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